Refund policy

Snapper Equipment Refund Policy

 

Our goal at Snapper Equipment is to supply durable, high-quality heavy equipment attachments. This policy outlines the conditions for returns and refunds, distinguishing between products that are faulty and those returned due to a change of mind.

For any issues or to request a refund, please contact us immediately at: sales@snapperequipment.com.au

 

1. Refunds for Faulty or Non-Compliant Goods (Australian Consumer Law)

 

Snapper Equipment complies fully with the Australian Consumer Law (ACL).

If an item you receive:

  • Is significantly different from the description or demonstration model shown to you.

  • Is faulty or unsafe.

  • Does not do what it is supposed to do.

You are entitled to a remedy, which may include a repair, replacement, or refund.

If the item is determined to have a major fault or defect:

  • You will not be charged a restocking fee.

  • Snapper Equipment will cover the reasonable costs of return shipping.

Please contact us immediately at sales@snapperequipment.com.au if you believe your item is faulty or non-compliant.

 

2. Change of Mind Returns (30 Days)

 

We understand that circumstances can change. We offer a conditional return for a change of mind, provided the item is not a custom-made product (see Section 3).

Condition Requirement
Time Limit You must notify us within 30 days of receiving your delivery.
Item Condition The item must be returned unused, undamaged, and in its original condition, suitable for resale.
Restocking Fee A 15% restocking fee will be deducted from your refund. This covers the costs associated with inspection, processing, and warehousing heavy freight items.
Return Freight The customer is responsible for arranging and paying for all return freight costs. This includes insuring the heavy shipment to ensure it arrives back at our warehouse in its original condition.
Refund Amount The refund will be the original product purchase price minus the 15% restocking fee.

Important Note on Heavy Freight Returns: Since the items are heavy, arranging return freight can be complex and expensive. We strongly advise you to confirm all specifications prior to placing your order.

 

3. Non-Refundable Items (Custom Specifications)

 

Due to the nature of our business, many attachments include custom components or modifications made specifically for the customer's machinery.

The following items are strictly non-refundable for change of mind:

  • Any attachment that has been custom-fabricated or manufactured to a non-standard size or specification.

  • Any attachment featuring a specific, non-standard coupler or pin-size configuration as requested by the customer.

  • Items finished with non-standard paint or coatings applied at the customer's request.

  • Items designated as "Final Sale" or "Clearance" at the time of purchase.

 

4. Return and Refund Request Procedure

 

To ensure your refund request is handled efficiently, please follow these steps:

  1. Email Request: Send an email to sales@snapperequipment.com.au with the following information:

    • Your full name and Order Number.

    • The reason for the refund request (e.g., Change of Mind, Item is Faulty).

    • If faulty, include photographs and a detailed description of the issue.

  2. Return Authorization: Wait for a formal Return Authorization (RA) number from the Snapper Equipment team. No returns will be accepted without a valid RA number.

  3. Secure Packaging: Securely package the item for heavy freight transit. You are responsible for any damage incurred during the return shipment.

  4. Shipment: Arrange and pay for the return shipment to the warehouse address provided with your RA.

  5. Inspection and Processing: Once the item is received and inspected (to verify condition and adherence to the policy), the refund will be processed within 7–10 business days.